HOW MUCH DOES SHIPPING COST?

Shipping cost may vary by items.


PROCESSING TIME

Once we receive your order, we process your item within 2-3 business days for non-customized orders. 

We require 5-8 business days for Customized Products as it is specially created for each individual customer. 

We always try our very best to get each order to you as quickly as possible.  

We cannot guarantee delivery dates. 

Delivery Time=Processing Time + Shipping Time

 

Estimated Delivery
As soon your order is processed, we will send tracking information to the email used during purchase. It may take approximately 4-5 days delivery.

(Shipping carriers are experiencing delays due to the COVID-19 pandemic)

If your order hasn’t arrived in the estimated delivery times, please contact our support team at melangetrendz@gmail.com.

If your order hasn't arrived within 60 days of the date of original purchase, contact our support team for a full refund on your purchase.

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

Please Note: Delivery times are estimates based on recent delivery times and should not be seen as guaranteed.  We do our best to ensure that the shipping process goes smoothly but is cases of late delivery we hope for your understanding as we are highly dependent on shipping carriers. 

Unfortunately, we are not responsible for government regulations or restrictions in any country that exacerbates delays.

We appreciate your understanding in this ongoing crisis.

*NO REFUND for delays in order

RETURNS AND REFUND GUARANTEE

For items received that are not as we described in our listing as well as defective items, we cover the return shipping cost and replace the item asap.

All returns must be in its original packaging and condition and also be made within 15 days of the delivery date.

RETURNS AND EXCHANGE POLICY

For non-defective items and items that are received in 100% condition, we charge a 30% restocking fee. We will send you a return label as soon as we receive your request and as soon as we receive the item you returned, we will process your refund minus the 30% Restocking Fee.

All returns must be in its original packaging and condition and also be made within 15 days of the delivery date. 

Trenzsetters has the right to refuse returns past the 15 days of allowed time after delivery.

For additional help please contact us at: ✆ 601-810-8889 Mon-Fri 9am-5pm ET and/or Email Us at melangetrendz@gmail.com.